Standard Policy & Procedure

RETURN POLICY

 

ALL SALES ARE FINAL, subject only to the following exceptions:

Returns must be requested within 7 days of the FED EX or LTL Delivery Confirmation date of Receipt. A request for a Return should be provided in writing to the Tree Protection Supply, LLC. Returns may be requested for the following reasons. (Please Note: Tree Protection Supply, LLC ultimately must agree to the requested returns, and Tree Protection Supply, LLC does not facilitate resolution except in the case of Items damaged by mail carrier).

Wrong Item Shipped  –  Tree Protection Supply, LLC agrees to refund the Customer for return shipping fees and agrees to ship the correct item free of charge. If the correct item is no longer available, Tree Protection Supply, LLC agrees to fully refund the Customer for the original cost of the item and all shipping fees incurred.

Items Damaged in Mail Due to Insufficient Packaging – The overwhelming majority of purchases made on treeprotectionsupply.com are not breakable. However, should the rare situation occur, the Customer may negotiate returns in full or in part with Tree Protection Supply, LLC. 

Notwithstanding anything to the contrary herein, Tree Protection Supply, LLC hereby reserves the right for the final decision on any return.

 

SHIPPING POLICY


•Inventory Held by Tree Protection Supply, LLC

  

Tree Protection Supply, LLC employs three primary modes for shipping products/items purchased on our website that Tree Protection Supply, LLC. These modes are: FedEx Ground, FedEx Home Delivery, or LTL Freight. Each service varies in delivery times dependent upon the delivered location and normally ranges between 2-7 business days (shipping from our warehouse in Newnan, Georgia).

 


•Drop Ship Agreements

  

Tree Protection Supply, LLC operates under various drop ship agreements with several manufacturers who ship products/items purchased on our website from the specific manufacturer’s warehouse to the customer.  Each manufacturer has their respective shipping policies and procedures in place and delivery times differ based on the specific manufacturer. Customers should contact Tree Protection Supply, LLC at info@treeprotectionsupply.com regarding any shipping inquiries and Tree Protection Supply, LLC will contact the manufacturer to check on the status of each order and relay the estimated delivery time to the customer.

 

•Delivery Time

 

 Delivery Time is dependent on several factors:

 

1. "Availability"                  Some products offered for sale by Tree Protection Supply, LLC are shipped by the respective manufacturer under a drop ship agreement; however, Tree Protection Supply, LLC stores several products in our warehouse located in Newnan, Georgia. Backordered products or shipping may be delayed due to availability.  Tree Protection Supply, LLC will make every reasonable effort to post shipping times if they exceed 2-3 weeks and will also make every reasonable effort to make a notation in the Shopping Cart, and inform the Customer of the expected date of shipping. Shipping times vary for different orders with most orders shipping within 24 hours, others in a couple of days, while some may take as many as several weeks (especially large orders). The "Availability" value is an estimate. Tree Protection Supply, LLC strives to do our best to ship items out as quickly as possible. Due to our drop ship agreements with certain manufactures, Tree Protection Supply, LLC may not have control over shipping times and procedures; however, if a problem arises please contact our customer service representatives at info@treeprotectionsupply.com.   

 

 

2.  “Method of delivery”               Tree Protection Supply, LLC employs various methods of shipping including but not limited to LTL Freight, FedEx Ground (commercial addresses) or FedEx Home Delivery (residential addresses).  FedEx Express Saver (not available on all items) takes 3 business days; 2nd Day Air is two business days, and LTL Freight can take 5-7 business days. Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.


  

•Calculating Cost

 

Shipping and handling costs are calculated on the website automatically during checkout based on the weight and dimensions of the items you are purchasing.  Due to the use of drop ship agreements with manufacturers by treeprotectionsupply.com, small discrepancies may occur in calculating exact shipping costs.  The customer pays Tree Protection Supply, LLC the estimated shipping and handling charges as calculated by our Fed Ex Module on the website and Tree Protection Supply, LLC then remits the actual shipping charge to the specific manufacturer who ships the order to the customer.  If there are deficiencies in the collected versus actual shipping charges Tree Protection Supply, LLC does not charge the customer for any such deficiency nor does Tree Protection Supply, LLC refund any overages in the collected versus actual shipping charge to the customer.


 

•International Shipping

 

If you'd like to make a purchase and have it shipped internationally, please send us an email at info@treeprotectionsupply.com. Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, and the email address to which we should send an invoice. A member of our Customer Service team will contact you to make the necessary arrangements.

 

WARRANTY INFORMATION

All products offered for sale by Tree Protection Supply, LLC are provided “as is” without any guarantee or warranty offered by Tree Protection Supply, LLC.  For warranty information provided by the manufacturer of any product, if any, offered for sale by Tree Protection Supply, LLC please contact our customer service department at info@treeprotectionsupply.com or call (770) 313-7299. 

 

TREE PROTECTION SUPPLY, LLC MAKES NO WARRANTIES OF ANY KIND AND THE CUSTOMER HEREBY WAIVES, ALL OTHER CONDITIONS, REPRESENTATIONS, AND WARRANTIES, EXPRESS OR IMPLIED BY STATUTE, USAGE, CUSTOM OF THE TRADE OR OTHERWISE, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NOTWITHSTANDING ANY OTHER OR PRIOR STATEMENT, WRITTEN OR ORAL.  FURTHER, TREE PROTECTION SUPPLY, LLC MAKES NO WARRANTIES REGARDING THE QUALITY OF ANY PRODUCT(S) OFFERED FOR SALE BY TREE PROTECTION SUPPLY, llc INCLUDING BUT NOT LIMITED TO THE MATERIALS FROM WHICH THE PRODUCTS ARE PRODUCED. ASSEMBLED OR MANUFACTURED AND TREE PROTECTION SUPPLY, LLC EXPRESSLY DISCLAIMS ANY WARRANTIES OF DURABILITY, THAT ANY PRODUCT SOLD TO THE CUSTOMER WILL MEET ALL OF CUSTOMER’S NEEDS OR THAT THE OPERATION OF THE PRODUCTS WILL BE ERROR FREE.

 

Customer acknowledges and agrees that all Products offered for sale by Tree Protection Supply, LLC are intended for standard commercial uses and are not specifically designed, manufactured or intended for use or resale in critical applications or hazardous environments requiring fail-safe performance and in which the failure of Products could lead directly to death, personal injury, or severe physical or environmental damage (“High Risk Activities”).  Tree Protection Supply, LLC explicitly disclaims any express or implied warranty of fitness for any such use and the customer hereby agrees to release and hold Tree Protection Supply, LLC harmless from liability resulting out of or in connection with implementation of these Products in High Risk Activities.